Return Policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items
Items that can be returned/refunded * follow the criteria as below:
1. Faulty items that are damaged upon arrival.
2. Items received in the incorrect size/color.
Return Conditions：
For items with no quality issue, please understand that we will not be responsible for the return shipping cost. All return requests must be authorized by our customer service team before shipping to our returned address.
Non-Returnable Items
We cannot accept returns under the following conditions:
Washed, worn, used, tag-removed, or misused items.
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn't collect package by the deadline
Return address & refunds
Return address: You will need to send your returning products to our warehouse. Please always email us if you want to return your item and a refund. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds:
The refund will be issued to your Paypal account. The original shipping fee are non-refundable.
Note:
If you want to return the product, please confirm that you’ve received your package, by emailing us.
We are also not liable for any aftersales issues that have been mishandled. We also require justifications for every claim, such as photo-taking, video proof, etc.
Trackable Packages Inquiry Period
Please note that all our shipping takes to 1 to 2 business weeks. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation
Package Delivery Follow-Up & Review Invitation
We'll send a delivery follow-up email to you after a certain shipping period and invite you to share the shopping experience.
* Hope you enjoyed our service. You're welcome to confirm the delivery and write reviews to win shopping rewards. (Our system will auto-confirm the delivery if no update comes from your side.)
* If you haven't received the package yet, please contact Customer service for help.
If you need assistance, please Contact Us.